FAQs

For Mac: Open up Font Book. If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Then, select all of the font files and drag and drop them into Font Book.

For Windows: If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Right click on one of the font files so that the menu opens up. Click Install.

Fonts are stored in the C:\Windows\Fonts folder. Another way to add fonts is by dragging them directly into this folder.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.

General: Use the OTF format to install fonts on your computer. OTF is the most popular and modern format.

Website Fonts: If you want to use the fonts on a website, e.g. on a CMS like Wordpress, Webflow, and Squarespace, use the WOFF/2 format. WOFFs are smaller in size which will make your site load faster.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.

Font files come in different formats.

Select .OTF file if you’d like to use the fonts on your computer in other programs, such as Adobe Illustrator or Photoshop. Canva also accepts .OTF files if you want to add them to your brand kit.

Select .WOFF/.WOFF2 if you want to use the fonts on your website. Modern browsers will only need WOFF2 but we will give you both file types to ensure compatibility with older browsers, e.g. older Internet Explorer or Safari versions.

.OTF versus .WOFF/.WOFF2: WOFF formats are a compressed version of .OTF files so that the fonts load faster on websites. WOFF2 is an evolution of WOFF and is ~30% more compressed.

Other font file formats are TTF, EOT, and SVG. These formats are not needed or supported anymore. For questions, please email support@weelti.com

Once your purchase is complete, you'll receive an email with a download link to access your font files.

1. Refund Eligibility

Due to the digital nature of our products, all sales are final, and refunds are generally not available. However, we may provide a refund or replacement in the following circumstances:

You did not receive the purchased files due to a technical error on our part.

The files provided are defective or incomplete, and we are unable to resolve the issue.

2. Non-Refundable Circumstances

We cannot issue refunds in the following cases:

You no longer want or need the product after purchase.

You purchased the product by mistake or misunderstood its features.

Your system or software is incompatible with the file formats provided (e.g., OTF, TTF, WOFF).

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Contact us at support@weelti.com within 7 days of your purchase.

Provide the following details:

Our team will review your request and respond within 2-3 business days.

If your refund is approved, it will be processed to your original payment method within 3-5 business days. Please note that processing times may vary depending on your financial institution.

4. File Replacements

If you experience technical issues with your purchase, we are happy to provide replacements or alternative formats when possible. Please contact us at support@weelti.com for assistance.

5. Contact Information

If you have questions or concerns about this refund policy, please contact us:

By email: support@weelti.com

By phone number: +1 720 361 1438

Company Address: 44 Cook St. Denver Colorado 80203